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Valley Ranch News

Posted on: May 23, 2022

2022 Updated Pool Monitor Entry Procedures

2022 pool

Effective Friday, May 20th, 2022, new pool entry procedures will begin when pool monitors are on duty. Starting from outside the pool gate and in the hallway, residents will check in with the pool monitor. Those waiting in line to check in will need to wait to be called up to the pool monitor for sign in. This will be to ensure proper sign in procedures are taking place, the guest rule is being enforced, and to prohibit piggy backers from entering the pool without proper credentials. These procedures will be posted in the hallway of the pool entrance. 

Purpose: To ensure everyone going to the pool has an active access key, is in good standing with the HOA, ensure the guest rule is enforced, and to prohibit piggy-backers from accessing the pool without proper credentials

Step 1: Approach the Pool Monitor Table. If there is someone checking in at the table, please wait behind the cones and approach when called up to the table. Have your access key ready.

Step 2: Check in with the pool monitor by writing down your name, address, access key number, number of residents, number of guests (5 max/per household/per day) and time in. 

Step 3: Scan your fob at the gate for access. If your key fob doesn't give you access, please step out of line and call 210-688-0427 or email Access will not be granted until you have checked in with the HOA office or a HOA staff member. 

Step 4: Check out with the pool monitor when leaving by providing last name and time of departure. If you are heading out to your car or grabbing food, please let the pool monitor know. If you are bringing  a guest into the pool after you accessed it, you must wait in line once again and check them under your original check-in.

Teens, Pool Violations & Action to to be taken on repeated offenders

Unfortunately, due to the continuous issues with teens, we will now have to take the necessary steps to stop ongoing issues from taking place. The lifegaurds will be giving out two warning notices and at the third notice will be asked to leave the pool area. The lifeguards will be asking for the member's name, key fob number, and phone number so that we may contact their parents to inform them of the issues and corrective actions to be taken.

I respectfully ask that you please speak to your teenagers and ask them to be mindful of the pool rules. It is important that they fully understand their responsibility when they bring guests to the pool. Please explain that any irrespnsible decisions or actions they or their friends make while in the pool area or the amenities may result in your key fob being deactivated. 

**Please be reminded that all members are responsible for any family members and guests in the pool area. Therefore a repeated violation in the pool may result in your key fob being deativated. This goes for everyone, not just teens. **

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